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SAP hypercare: the 8-week runbook
War-room structure · incident triage · benefit tracking cadence.
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Weeks 1-2: full command centre
24/7 operations, extended team on-site, dual-shift war-room, daily executive stand-ups. Anything less and P1 incidents overwhelm the team before they've learnt the new landscape.
Weeks 3-4: taper to business hours
Reduce to core hours, keep war-room virtual, twice-weekly executive stand-ups. Move incident triage to the standard IT-service-management process.
Weeks 5-8: benefit tracking begins
Now that the system is stable, start measuring adoption and financial benefit realisation. Anything before week 5 is noise.
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