Free download · SAP/D365 delivery
SAP OCM: the template that survives contact with reality
Change-impact heatmap · stakeholder journey map · adoption metrics.
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The change-impact heatmap that predicts resistance
Every business process gets scored on 'process change' × 'system change' × 'behavioural change'. Anything in the top-right needs 3× the training/comms budget of anything in the bottom-left. This heatmap has predicted resistance every time we've used it.
Adoption metrics you can measure
Login rate, transaction volume trend, error rate, help-desk ticket trend, sentiment survey scores. If you can't measure adoption objectively, you can't manage it.
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