What to monitor
- Order-to-cash: orders, deliveries, invoices
- Procure-to-pay: POs, goods receipts, payments
- Record-to-report: postings, close tasks, reconciliations
- Interfaces: queue depth and failure counts
Thresholds and owners
Set a baseline from legacy volumes, define amber and red thresholds and give each KPI a business owner who acts when it turns red.
Frequently asked questions
How is this different from IT monitoring?
IT monitoring watches systems. Business process monitoring watches outcomes, such as whether invoices are going out on time.